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Textbook Notes for Vera Dodds

MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH1.docx

OC370255 Page
11 Apr 2012
68
Personal effectiveness is the foundation of great management. The most powerful and useful framework for thinking about personal improvement in managem
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH2.docx

OC370254 Page
11 Apr 2012
32
To be effective, communication requires that people reach a common understanding. For communication to work, listeners need to understand what is being
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH3.docx

OC370256 Page
11 Apr 2012
24
Most problem solving frameworks are simple in form and concept, but the trap is assuming simple understanding can substitute for the discipline of exec
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH.9.docx

OC370255 Page
11 Apr 2012
29
Good conflict mediators are born, not made. Two kinds of conflict occur in organizations. Task conflict: conflict over ideas, tasks, and issues and is
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH4.docx

OC370255 Page
11 Apr 2012
33
Motivation: one of the most perplexing, but potentially rewarding aspects of a management role. Money is not the only effective motivator. Everyone is
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH5.docx

OC370257 Page
11 Apr 2012
39
Performance management: the day-to day work of great managers. The best coaches know that their success stems largely from their people and they clearl
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH7.docx

OC370254 Page
11 Apr 2012
32
Leadership is perhaps the most important, yet most misunderstood topic in all of management. Leadership: the ability to influence people to set aside t
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH6.docx

OC370255 Page
11 Apr 2012
36
For managerial purposes, power can be defined as the ability to exert influence to control others or events, and the capacity to defend against the inf
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH8.docx

OC370256 Page
11 Apr 2012
26
When they are effective, teams make better decisions than individuals and greatly outperform their best member. Experience suggests there are several c
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MCMASTERCOMMERCE 3S03Vera DoddsWinter

3S03-CH10.docx

OC370255 Page
11 Apr 2012
29
Goal is to help develop the skills of an effective change agent whatever the scope of your desired change and regardless of you level in an organizatio
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