COMMERCE 4BB3 Chapter Notes - Chapter 5: Absenteeism, Online Analytical Processing, Percentile

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Published on 17 Apr 2013
School
McMaster University
Department
Commerce
Course
COMMERCE 4BB3
Professor
Chapter 5: Recruitment, Selection, and Job Performance
Job Performance: Behavior (the observable things people
do) that is relevant to accomplishing the goals of an
organization
Criteria: Measures of job performance that attempt to
capture individual differences among employees with respect
to job-related behaviors
Task Performance: Duties related to the direct production of
goods and services and to the direct contribution to the
efficient functioning of the organization that form part of a
job. These duties are part of the workers formal job
description
Contextual Performance: the activities or behaviors that
are not part of a workers formal job description but that
remain important for organizational effectiveness
Counterproductive work behaviors: voluntary behaviors
that violate significant organizational norms and in so doing
threaten the well-being of an organization, its members, or
both
Job Performance Domain: The Set of job performance
dimensions (i.e. behaviors) that is relevant to the goals of the
organization, or the unit, in which the person works
Performance Dimensions: sets of related behaviors that
are derived from an organizations goals and linked to
successful job performance
Multidimensional Model of Job Performance
Eight performance dimensions
o 1)Job specific task proficiency
o 2) non-job-specific task proficiency
o 3) Written and oral communication task proficiency
o 4) Demonstrating effort
o 5) Maintaining personal discipline
o 6) Facilitating peer and team performance
o 7) Supervision/Leadership
o 8) Management/administration
Declarative Knowledge: knowledge about facts and things
including knowledge of rules, regulations, and goals
technical knowledge necessary to do a job properly
Procedural Knowledge and skill: are attained when declarative
knowledge, knowing hat you do, is combined with knowing
how to do it
Motivation: level of effort
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Document Summary

Job performance: behavior (the observable things people do) that is relevant to accomplishing the goals of an organization. Criteria: measures of job performance that attempt to capture individual differences among employees with respect to job-related behaviors. Task performance: duties related to the direct production of goods and services and to the direct contribution to the efficient functioning of the organization that form part of a job. These duties are part of the workers formal job description. Contextual performance: the activities or behaviors that are not part of a workers formal job description but that remain important for organizational effectiveness. Counterproductive work behaviors: voluntary behaviors that violate significant organizational norms and in so doing threaten the well-being of an organization, its members, or both. Job performance domain: the set of job performance dimensions (i. e. behaviors) that is relevant to the goals of the organization, or the unit, in which the person works.

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