COMMERCE 4KI3 Chapter Notes - Chapter 1: Business Process, Process Manufacturing, Balanced Scorecard

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1. 1 what is a business process: a business process is a set of functions in a certain sequence that ultimately delivers value for an internal or external client. Its start is defined by an external event. Customers don"t care if productions are fast/slow. A business process is a set of functions in a certain sequence that delivers at the end a value for an internal or external client. Clearly defined by an external event: every process is a clearly defined subset of an overall organization, managed by a process owner . Each organizational unit is assigned a responsible person, who is generally called the process owner. Performance based on value: because the process delivers a value for a customer, its performance can always be measured, based on this value. Customer basically sets the metrics by which the process performance is measured.

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