Chapter 1 - Operations Management

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4 Mar 2014
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Operations Management 3QC3 Jan 18, 2014
Chapter 1: Operations and Productivity
Hard Rock Café Grand Daddy of themed restaurants
Ultimately, operations managers determine how well we live.
What is Operations Management?
Production: The creation of goods and services
Operations Management (OM): The set of activities that creates value in the form of goods
and services by transforming inputs into outputs.
Organizing to Produce Goods and Services
All organizations perform 3 functions:
1. Marketing – generates demand
2. Production/operations – creates product
3. Finance/accounting – tracks organization
Why Study OM?
Four reasons:
1. OM is one of the three major functions of any organization.
2. We want to know how goods and services are produced
3. To understand what operations managers do
4. It is such a costly part of an organization
What Operations Managers Do
Management process: Consists of planning, organizing, staffing, leading, and controlling.
10 critical decisions of operations management:
1. Design of goods and services
2. Managing quality
3. Process and capacity design
4. Location strategy
5. Layout strategy
6. Human resources and job design
7. Supply-chain management
8. Inventory, material requirements planning and JIT
9. Intermediate and ST scheduling
10. Maintenance
The Heritage of Operations Management
Eli Whitney – early popularization of interchangeable parts, through standardization and quality
control
Frederick W. Taylor – father of scientific management
Taylor believed management should assume more responsibility for:
Matching employees to the right job
Providing the proper training
Providing proper work methods and tools
Establishing legitimate incentives for work to be accomplished
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