COMMERCE 4PA3 Chapter Notes - Chapter 1: Jerry I. Porras
19 Feb 2019
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Document Summary
Job of general manager is to create, capture, and appropriately distribute value for the enterprise. Job of general manager: setting direction, vision, mission, values, creating strtagey, determining the way forward. Implementing change: making it happen, assesing performance, today and tomorrow. Assessing performance: organizations fail because managers have a false idea of how well their organization is doing. There are two ways of assessing performance of an organization: operating performance. It asks three questions based on how positive or negative the org. health and op. performance is: 1. Where was your business three years ago 2. Q1: op perf + org health + Q2: inward looking and self-satisfied but are performing inadequately in terms of market or financial standards. Q3: business achieving operating health at expense of organizational health. Usually caused by pressure to obtain short-term profits (i. e. by downsizing etc) Q4: op perf org health - where immediate action is necessary.
