MGMT 2130 Chapter Notes - Chapter 16: Kubernetes, Income Statement, Cash Flow
16 Aug 2016
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Document Summary
Regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance of those standards. Preventive measures are also a form of control. Basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory. Process of identifying outstanding practices, processes, and standards in other companies and adapting them to your company. Identify performance deviations, analyze those deviations, and then develop and implement programs to correct them. Cybernetic - kubernetes (g. ) - steersman, one who steers or keeps on course. Three basic control methods (1) feedback control (2) concurrent control (3) feedforward control. Mechanism for gathering information about performance deficiencies after they occur. Addresses the problems inherent in feedback control by gathering information about performance deficiencies as they occur. Mechanism for gathering information about performance deficiencies before they occur. Occurs when behavior and work procedures do not conform to standards.
