MGMT 100 Chapter Notes - Chapter 9: Flat Organization, Continual Improvement Process, Departmentalization

• School: UBC Okanagan, UBC OK
• Department: Management
• Course: MGMT 100
• Professor: Ying Zhu

Document Summary

Benchmarking: comparing an organization"s practices, processes, and products against the world"s best. Bureaucracy: organization with many layers of managers who set rules and regulations and oversee all decisions. Centralized authority: an organization"s structure in which decision-making authority is maintained at the top level of management at the company"s headquarters. Chain of command: the line of authority that moves from the top of the hierarchy to the lowest level. Continuous improvement (ci): constantly improving the way the organization operates si that customer needs can be better satisfied. Core competencies: those functions that an organization can do as well as or better than any other organization in the world. Cross-functional self-managed teams: groups of employees from different departments who work together on a long-term basis. Decentralized authority: an organization"s structure in which decision-making authority is delegated to lower-level managers more familiar with local conditions compared to headquarters" management.