COMM 103 Chapter 7: Textbook chapter notes - C7 Structure & culture

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Chapter 7: developing your business structure and culture. Organizational structure, culture, and management approach: formal framework & how the structure influences collaboration, exchange of knowledge, communication, and work environ in accomplishing tasks. Control systems to manage strategic intent: managerial evaluation & control process used to determine success of comp to meet goals (includes financial management systems, ratios) Mechanisms for effective talent management: decision making hierarchy, span of control, allocation of power. Operational processes and market support and alignment (value chain: processes/ initiatives needed to support product transformation, creation of value prop, and distribution, sales, and service supporting these products. Each of these qs influences the others in terms of framework & consequences. Relates to formal framework around which tasks are organized/ responsibilities are allocated within an organization. Design based on customer touch points & requires ongoing monitoring as market/comp itself changes, must drive efficiency/effectiveness to be competitive. Types of structures structure for comp will change over time as conditions change.

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