COMM 151 Chapter Notes -Scientific Management, Financial Analyst, Exact Sciences

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Published on 16 Apr 2013
School
Queen's University
Department
Commerce
Course
COMM 151
Professor
Page:
of 2
hhjuyuCOMM 151 March 5th
Topic: Job Design
Treating patients faster but safetly…
-too little time for knee surgeons, too high demand. New regime, instead of in one
room, patients shuttled from 2 rooms. Like an assembly line, repetitive process
every time however it produces quality and less waste, less time, less variation
Butchered
-Maple Leaf Factory. Only 3 percent of the pigs go to waste, everything is used
-Increasingly competitive, must build to scale to get cost efficiencies + competitive
advantages. Built a pork powerhouse, location is key, size is key
-Also cut costs by cutting wages which was fought aggressively. Workers are not
happy, they are leaving
-Job is repetitive, it is dangerous
-Getting immigrant workers to do the work as they will for the lower wage.
Extremely high turnover rate, everyone gets injured as it is so fast paced, profits are
tumbling they pay millions to train employees only to have them leave
Unreliabile supply of pigs problem
Turnover problem: how to use Cialdini to reduce the turnover problem? Foot in the
door technique, start off slow and then built them into it. Reciprocity, by staying you
get increased pay or getting perfect attendance. Getting commitment through tying
them down, offering them permanent residency.
Scientific Management
-employees don’t work hard to do the largest possible amount of work at the best
quality for their employers, instead they work as slowly as they dare while making
others believe they are working fast
-must give special incentives. Workers give their best initiative for the incentive
“initiative for incentive” management
-scientific management is different, different way to achieve initiative. Managers
hold most of the knowledge and reduce the workers work to laws, formula and
rules. They develop a science, they select and train, teach and develop workers, they
cooperate with the workers and there is equal division of work and responsibility
between management and the workers. This means managers take part in the
workmens work as well
-workmens work will be fully planned out for him atleast a day in advance, must be
completed in a certain time and if it is, add to wages
-pig handler: carefully selected, trained, guided by the exact science of pig handling
= better results
Extreme jobs
-financial analyst, gets 48 hours a week of “free” time but is in 6% of top earners
-many other leaders in various extreme jobs where the long hours are matched with
over the top rewards.
-60 hour work weeks are often not enough, pressures are enormous
-no longer a rarity, increasingly common in various professions
-however extreme workers are extremely happy, love their jobs and are proud
-motivation in brilliant colleagues, high rewards, status, challenge, respect
-increasingly competitive pressures (women hold more powerful jobs, less racism)
-jobs have a sense of thrill, rush, adrenaline. Seen as glamorous since pop culture
idolizes extreme sports and media
-workplace become more of a social center which allows people to neglect their
home lives
-less women want to work the hours then men as they have more consciousness
about their families. Creating more flexible work models with high responsibility
but shorter hours for working woman
Off Ramp or Dead End?
-wants a promotion, is feeling guilt towards all the times she has missed with her
daughter
-started towards getting off earlier on certain days to pick up daughter
-she repeatedly asks to be part time or more flexible and as a result promotion is
now off the table
-Set quantitative goals for her at home life with her daughter just as she does with
work. Find out more about the promotion, what the flexibility is like, does she want
more time commitments? Is she happy where she is?
Autonomy
(freedom about
where when how
work is done)
Skill
Schmit : Scientific
Management
John Wood: Room to Read
Stanley and Leslie
in Ropes
Venture Capitalists in
The Valley
Sudhir in Extreme Jobs
QSB faculty
Low
High
High
Low

Document Summary

Too little time for knee surgeons, too high demand. New regime, instead of in one room, patients shuttled from 2 rooms. Like an assembly line, repetitive process every time however it produces quality and less waste, less time, less variation. Only 3 percent of the pigs go to waste, everything is used. Increasingly competitive, must build to scale to get cost efficiencies + competitive advantages. Built a pork powerhouse, location is key, size is key. Also cut costs by cutting wages which was fought aggressively. Getting immigrant workers to do the work as they will for the lower wage. Extremely high turnover rate, everyone gets injured as it is so fast paced, profits are tumbling they pay millions to train employees only to have them leave. Foot in the door technique, start off slow and then built them into it. Reciprocity, by staying you get increased pay or getting perfect attendance.