COMM 151 Chapter Notes - Chapter 13: Organizational Commitment, Signify, Depersonalization

• School: Queen's University
• Department: Commerce
• Course: COMM 151
• Professor: Christopher Miners

Document Summary

Stressors: environmental events or conditions that have the potential to induce stress. Individual personality often determines the extent to which a potential stressor becomes a real stressor and actually induces stress. Stress: a psychological reaction to the demands inherent in as stressor that has the potential to make a person feel tense or anxious because the person does not feel capable of coping with these demands. Some responses, individuals have little control over ex. low blood pressure. Stress reactions: the behavioral, psychological, and physiological consequences of stress. Organizations should be concerned with the stress employees undergo because an individual who is conveniently absent from work due to stress leaves the organizations shorthanded and provoking stress in others. Locus of control: a set of beliefs about whether one"s behavior is controlled mainly by internal or external forces. Externals believe their behavior is controlled by luck/fate. More likely to feel stress in the face of potential stressors.