COMM 151 Chapter 15: Organizational Culture and Change
9 Apr 2018
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Document Summary
Organizational culture: the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviours of its employees. Espoused values: the beliefs, philosophies, and norms that a company explicitly states. Basic underlying assumptions: the engrained beliefs and philosophies of employees. Fragmented culture: an organizational culture type in which employees are distant and disconnected from one another. Mercenary culture: an organizational culture type in which employees think alike but are not friendly to one another. Networked culture: an organizational culture type in which employees are friendly to one another, but everyone thinks differently and does his or her own thing. Communal culture: an organizational culture type in which employees are friendly to one another and all think alike. Customer service culture: a specific culture focused on service quality. Safety culture: a specific culture type focused on the safety of employees.
