COMM 190 Chapter Notes -Project Management Body Of Knowledge, Information Technology Management, Project Management
5 Feb 2013
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It service basic activities: it operations: maintaining the current it infrastructure. Provide it services to support business units in organization. Manage and protect the it, data resource and system applications (cio responsible in large corporations) It capacity needs to be suitable for company: threat to data arise from 3 sources: Natural events and disasters: managing service licensing agreements (slas, it projects: renewing, updating and adapting the infrastructure to keep it working effectively in the future. It makes recommendations, final decision made by business part of the organization. Tangible benefits: dollar value can be computed. Intangible benefits: impossible to computer a dollar value. Consider: relative competitive advantage created, compatibility, complexity, trialability and observability. Diffusion of innovation: innovation is communicated through certain channels over time among the members of a social system. Control of content, look and feel marketing.
