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COMM 190 (19)
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MIS C10.docx

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Department
Commerce
Course
COMM 190
Professor
Roderick C L Lindsay
Semester
Fall

Description
Chapter 10: IS Management IT Service basic activities: 1. IT OPERATIONS: Maintaining the current IT infrastructure - Report to CIO and MIS Director - Provide IT Services to support business units in organization - Manage and protect the IT, Data Resource and System Applications (CIO responsible in large corporations) o IT capacity needs to be suitable for company o Threat to data arise from 3 sources:  Human error  Malicious human activity  Natural events and disasters o Managing service licensing agreements (SLAs) 2. IT PROJECTS: Renewing, updating and adapting the infrastructure to keep IT working effectively in the future - Change Business Process - Change Info System - Change Info Tech - Project management body of knowledge (PMBOK) DECISION
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