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COMM 190 (19)
Chapter 2

Chapter 2

3 Pages
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Department
Commerce
Course Code
COMM 190
Professor
Mosey Nicholas J

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Chapter 2: Business Process, Management, and Decision Making How Did this Stuff Get Here?  Think about ordering a coffee and muffin from Tim Horton’s  There is a huge amount of thing that must happen and processes that must occur just to get those two simple items coming from a network of individuals o There is a process for ordering, shipping, receiving, storing, paying, etc. o Orgs make use of these processes to deliver goods and services to customers What is a Business Process?  It is a series of tasks or steps designed to produce a product or service – aka bus. System  Examples: inventory management processes, manufacturing processes, sales processes… o An inventory management system collects information and keeps track of what customers have ordered and the quantity on hand  also advises mgmt. when stock has hit a reorder point and needs to be replenished What are the Components of a Business Process?  Activities can consist of purely manual activities, be automated/computer controlled, or be a combination of the two o Transform resources and information into a different resource or information  Resources are items of value  can be labour, inventory, materials  Facilities are structures used within the business process  resources can be stored here o Includes factories, equipment, trucks, filing cabinets, databases, etc.  Information is knowledge defined from data where data is recorded facts or figures o It is also data that is presented in a meaningful context  Business Process Modelling Notations are a standard set of terms and graphical notations for documenting business processes What is Information?  Information – defined as above Characteristics of Good Data Accurate  Always based on complete and accurate information and has been processed as expected  If the IS is not accurate it becomes a waste of time and money  Always cross-check information that you are using to make sure it is accurate Timely  Information must be produced in time for its intended use  or it will be useless to have  You must also know that the frequency of updates on information affects cost o Do you really need real-time information or can you wait a day? Relevant  Should be relevant both in context and to the subject o If I am a CEO, give me the big picture not every detail o If I need a report on interest rates, telling me about the past 15 years is not helpful Just Barely Sufficient  Just adequate enough to perform a task  no extra unneeded information is present Worth Its Costs  Important to remember that information is not free and that there are costs associated with information systems  time, salaries o Must be an appropriate relationship between the cost of the info and it
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