CMN 279 Chapter Notes - Chapter 1: Active Listening, Paralanguage, Cognitive Dissonance
28 Jun 2018
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CMN – Chapter 1 – Getting the message across
Soft skill – a social, interpersonal or language skill that complements a person’s technical skills
Hard skill – a technical skill that a person requires for a specific job
The advantage that knowledge products have over those produced through manual labour is
that their value can dramatically increase as the global market expands
“risk society” – dangers include not only environmental risks but also manufactured risks
ICTs – technologies such as mobile phone systems and the internet used for
transmitting, manipulating and storing data by electronic means
Piracy – the unauthorized reproduction and distribution of copyrighted material,
including video games, software, music and films
Cyber warfare – a for of information warfare, usually conducting politically motivated
sabotage through hacking
Identity theft – act of acquiring and collecting an individual’s personal information for
criminal purposes
Risk communication – an interacting exchange of information and opinion on risk among risk
assessors, risk managers and other interested parties
Corporate social responsibility (CSR) – a company’s voluntary contributions to sustainable
development through the support of non-profit organizations and or the creation of socially
conscious corporate policies
Sustainable environment – economic development that maintains natural resources for future
generations and recognizes the relationship between economic, social and environment issues
Communication theory – a system of ideas for explaining communication
Communication: situated, relational, transactional
Communication barriers
Noise
Channel overload
Information overload
Emotional interference
Semantic interference
Physical/technical interference
Mixed messages
Environmental interference
Dyadic – the form of communication that involves a group of two
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Document Summary
Cmn chapter 1 getting the message across. Soft skill a social, interpersonal or language skill that complements a person"s technical skills. Hard skill a technical skill that a person requires for a specific job. The advantage that knowledge products have over those produced through manual labour is that their value can dramatically increase as the global market expands. Risk society dangers include not only environmental risks but also manufactured risks. Icts technologies such as mobile phone systems and the internet used for transmitting, manipulating and storing data by electronic means. Piracy the unauthorized reproduction and distribution of copyrighted material, including video games, software, music and films. Cyber warfare a for of information warfare, usually conducting politically motivated sabotage through hacking. Identity theft act of acquiring and collecting an individual"s personal information for criminal purposes. Risk communication an interacting exchange of information and opinion on risk among risk assessors, risk managers and other interested parties.
