CMN 124 Chapter 1: Chapter 1 - Getting the Message Across

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Document Summary

Spoken and written communication is focused, reliable and disciplined has the power to influence option and shape perception on which organizations competitiveness, production and success depends on. How you write, speak and listen on the job reflects who you are professionally, how you treat others and how you do business. Ability to communicate effectively is thought of a soft skill . Soft skill is a social interpersonal or language skill that complements a person"s technical skills. Hard skill is a technical skill a person requires for a specific job. Communication is the core stone in the new and rapidly evolving workplace, bringing together core functions. Economy based on the products people made from raw material through manual labour, today"s economy is the age of information which is knowledge based. Organization are by tradition layered and hierarchical. Communication comes from the latin word common, it is the transactional and relational process involving the meaningful exchange of information.

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