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Chapter 1

GMS 200 Chapter 1.doc

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Ryerson University
Global Management Studies
GMS 200
Sui Sui

GMS 200 – Global Management Systems Chapter 1 1. What are the challenges of working in the new economy? Talent - People and their talents are the ultimate foundations of organizational performance - Intellectual capital - Knowledge worker Diversity - Gender, age, race, ethnicity, religion, sexual orientation, able-bodiness - Prejudice, discrimination, glass ceiling Globalization - The worldwide interdependence of resource flows, product markets and business competition Technology - Increasing demand for knowledge workers with the skills to fully use technology - Walmart scheduling system Ethics - Ethical expectations for modern businesses Careers - Core workers, contract workers, and part-time workers 2. What are organizations like in the new workplace? Critical Skills - Mastery - Networking - Entrepreneurship - Love of technology - Marketing - Passion for renewal Organization - A collection of people working together to achieve a common purpose Organizations As Open Systems Organization creates Resource Inputs work activities turn - People - Money resources into - Materials outputs Environment - Technology *Transformation Consumes - Information process* *Finished goods and/or services* Client/customer feedback Organizational Performance - Businesses earn profit - Non-profit organizati
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