Textbook Notes (369,137)
Canada (162,407)
GMS 200 (566)
Chapter 1

GMS 200 Chapter 1: GMS 200 - Chapter 1

6 Pages

Global Management Studies
Course Code
GMS 200
Amirmohsen Behjat

This preview shows pages 1 and half of page 2. Sign up to view the full 6 pages of the document.
Chapter 1: Introducing Management 1.1 Describe the current workplace environment Diversity: reflects differences with respect to gender, age, race ethnicity, religion, sexual orientation and ablebodiedness. ▪ An Asset (Business imperative) ▪ Challenges and offers opportunities to employers Advantages of Diversity in Teams: ➢ Cognitive Flexibility ➢ Roles and Motivation ➢ Productive Conflict ➢ Increased Creativity Diversity Bias in a Workplace: ▪ Prejudice ▪ Discrimination ▪ Glass Ceiling Effect Globalization: Is the worldwide interdependence of resource flows, product markets and business competition that characterize the new economy. ▪ National boundaries of world business have largely disappeared. Globalization VS. McDonald’s McDonald’s  fit into the local culture ➢ Italy: McDonald’s serves Mediterranean salads ➢ Japan: serves teriyaki burgers ➢ Israel: serves kosher McDonald’s ➢ India: serves sandwiches made with mutton and chicken instead of beef Technology: Globalization runs through technology such as the internet, phones, video conferences, etc. Technology is essential. Ethics: Set moral standards of what is “good” and “right: in one’s behavior. Careers: Challenging to find the first official job, but it is also about successful career planning. The Shamrock Organization ➢ Independent Contractors ➢ Full-Time Core Workers ➢ Part Time Temporaries 1.2 Identify the characteristics of an organization Open Systems Organization: Transforms resources from the environment into product outputs. Productivity: the quantity and quality of work performance, with resource utilization considered. Performance effectiveness: an output measure of task or goal accomplishment Performance efficiency: an input measure of resources cost associated with goal accomplishment 1.3 Describe the dynamic forces that make up the general environment and what competitive advantage encompasses The General Environments: ▪ Economic Environment ▪ Economic growth ▪ Unemployment rate ▪ Disposable income ▪ Socio-Culture Environment ▪ Population demographics ▪ Education systems ▪ Health/nutrition values ▪ Technological Environment ▪ IT systems/infrastructure ▪ Broadband Internet access ▪ Natural Environment ▪ “Green” values ▪ Recycling infrastructure ▪ Legal-Political Environment ▪ Laws & regulations ▪ Business forms ▪ Political trends Specific Environment/Task Environment ▪ Customers ▪ Distributors ▪ Suppliers ▪ Unions ▪ Government ▪ Competitor ▪ Regulators Specific Environment: includes the people and groups with whom an organization interacts Stakeholders: people that are affected by an organization’s performance and for whom it creates value (Money) ▪ Stake holder Analysis: focuses on the extent to which an organization is creating value for each of its many stakeholders Competitive Advantage: A core competency that clearly sets an organization apart from competitors and gives it an advantage over them in the marketplace. 1. Cost Efficiency Lower cost than competitors  earn profits with prices that competitors have difficulty matching 2. Higher quality Higher quality products than what competitors offer  more customers 3. Better delivery Delivering faster and consistently on time  Customers will likely choose yours over competitors 4. Greater Flexibility Finding ways to adjust and tailor products and services to fit customers need in ways others ca
More Less
Unlock Document

Only pages 1 and half of page 2 are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

Log In


Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.