Chapter 1 Key Terms
accountability: the requirement to show performance results to a supervisor.
administrators: a manager in a public or non‐ profit organization.
agenda setting: develops action priorities for accomplishing goals and plans
competitive advantage: allows an organization to deal with market and environmental forces better than its competitors
conceptual skill: the ability to think analytically to diagnose and solve complex problems.
controlling: the process of measuring performance and taking action to ensure desired results.
discrimination: actively denies minority members the full benefits of organizational membership.
effective managers: helps others achieve high performance and satisfaction at work.
emotional intelligence: the ability to manage ourselves and our relationships effectively.
environmental uncertainty: a lack of complete information about the environment.
ethics: set moral standards of what is “good” and “right” in one's behavior.
functional managers: are responsible for one area such as finance, marketing, production, personnel, accounting, or
sales.
general environment: composed of economic, legal‐ political, technological, socio‐ cultural, and natural environment
conditions.
general managers: are responsible for complex, multifunctional units.
glass ceiling effect: an invisible barrier limiting career advancement of women and minorities.
globalization: the worldwide interdependence of resource flows, product markets, and business competition.
human skill: or interpersonal skill is the ability to work well in cooperation with other people.
intellectual capital: the collective brainpower or shared knowledge of a workforce.
internet censorship: the deliberate blockage and denial of public access to information posted on the Internet.
knowledge worker: someone whose mind is a critical asset to employers.
leading: the process of arousing enthusiasm and inspiring efforts to achieve goals. learning: a change in behaviour that results from experience.
lifelong learning: continuous learning from daily experiences.
line managers: directly contribute to producing the organization's goods or services.
management: the process of planning, organizing, leading, and controlling the use of resources to accomplish
performance goals.
managerial competency: a skill‐ based capability for high performance in a management job.
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