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Chapter 1

Chapter 1 Key Terms.docx

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Global Management Studies
GMS 200
Sui Sui

Chapter 1 Key Terms accountability: the requirement to show performance results to a supervisor. administrators: a manager in a public or non‐ profit organization. agenda setting: develops action priorities for accomplishing goals and plans competitive advantage: allows an organization to deal with market and environmental forces better than its competitors conceptual skill: the ability to think analytically to diagnose and solve complex problems. controlling: the process of measuring performance and taking action to ensure desired results. discrimination: actively denies minority members the full benefits of organizational membership. effective managers: helps others achieve high performance and satisfaction at work. emotional intelligence: the ability to manage ourselves and our relationships effectively. environmental uncertainty: a lack of complete information about the environment. ethics: set moral standards of what is “good” and “right” in one's behavior. functional managers: are responsible for one area such as finance, marketing, production, personnel, accounting, or sales. general environment: composed of economic, legal‐ political, technological, socio‐ cultural, and natural environment conditions. general managers: are responsible for complex, multifunctional units. glass ceiling effect: an invisible barrier limiting career advancement of women and minorities. globalization: the worldwide interdependence of resource flows, product markets, and business competition. human skill: or interpersonal skill is the ability to work well in cooperation with other people. intellectual capital: the collective brainpower or shared knowledge of a workforce. internet censorship: the deliberate blockage and denial of public access to information posted on the Internet. knowledge worker: someone whose mind is a critical asset to employers. leading: the process of arousing enthusiasm and inspiring efforts to achieve goals. learning: a change in behaviour that results from experience. lifelong learning: continuous learning from daily experiences. line managers: directly contribute to producing the organization's goods or services. management: the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals. managerial competency: a skill‐ based capability for high performance in a management job.
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