Overview of the new workplace:
Work in the new economy is increasingly knowledge based, and people, with their capacity to bring valuable
intellectual capital to the workplace, are the ultimate foundation of organizational performance.
Innovations, challenges (IKEA expanding to KSA), expansion, outperforming.
International companies like IKEA and McDonalds
Workplace changes that provide a context for studying management:
Google: amazing workplace
Apple: organized system
Zappos : the happiness culture
The happiness culture: Zappos
Zappos.com is an online shoe and apparel shop. Tony Hsieh is its CEO.
Zappos places great emphasis on company culture and core values
Paying new hires $4000 to leave
Make customer happier, employees happier, and ultimately, investors happier.
CHAPTER 1 STUDY QUESTIONS
1. What are the challenges of working in the new economy?
Someone whose mind is a critical asset to the employers and who adds to the intellectual capital of the
Gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness.
Workplace diversity is among the most important predictors of a business’ sales revenue, customer
members and profitability.
Diversity will improve the performance of a company.
The worldwide interdependence of resource flows, product markets, and business competition.
Globalization and outsourcing of Apple Inc.
Increasing demand for knowledge workers with the skills to fully use technology.
Wal-Mart: global leader of information technology innovation.
for example: 1977 companywide computer network and a system for ordering merchandise from suppliers.
1983: bar codes
2005: radio-frequency identification (RFID) tags.
Ethical expectations for modern businesses
Wal-Mart's Mexico Bribery Scandal
Core workers, contract workers, and part-time workers. Figure 1.1 Organizations as open systems
An open system interacts with the external environment in a continual process of transforming resources
inputs into product outputs in the form of finished goods and/or services.
The environment supplies The organization creates The environment consumes
Resources inputs Work activities turn Product outputs
Finished goods and/or
People resources into outputs
Money Transformation services