GMS 200 Chapter Notes - Chapter 2: Intellectual Capital, Continual Improvement Process, Operations Management
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GMS 200 Full Course Notes
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Scientific management frederick taylor: develop rules of motion, standardized work implements, proper working conditions for every job, select workers w/ right abilities for job, train workers and provide proper incentives, support workers by planning their work/removing obstacles. Motion study science of reducing job/task to its basic physical motions. Carefully design jobs with efficient work methods. Carefully select workers with the abilities to do these jobs. Train workers to perform jobs to the best of their abilities. Train supervisors to support workers so they can perform jobs to the best of their abilities. Scalar chain there should be a clear and unbroken line of communication from the top to the bottom of the organization. Unity of command each person should receive orders from only one boss. Unity of direction one person should be in charge of all activities with the same performance objective. Bureaucracy ideal, intentionally rational, very efficient form of org. (based on principles of logic, order, legit authority)