GMS 200 Chapter Notes - Chapter 1: Intellectual Capital, Glass Ceiling, Competitive Advantage

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

The dynamics of ever-present change extend into the workplace and raise a host of new career challenges. Smart people commit their energies and intellect to continuous learning and personal development. Companies with a future are committed to people. Companies with a future offer inspirational leadership, reward and respect people, and provide supportive work environments. People and their talents are the ultimate foundations of organizational performance. Intellectual capital is the collective brainpower or shared knowledge of a workforce that can be used to create. High performing companies gain extraordinary results from people. A knowledge worker s mind is a critical asset to employers and adds to the intellectual capital of an organization. Workforce diversity reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness. A diverse and multicultural workforce both challenges and offers opportunities to employers. Many call diversity a business imperative and view it as an asset. How diversity bias can occur in the workplace: