Chapter 1.doc

Chapter 1: The Dynamic New Workplace 1 Multiple Choice Questions CHAPTER INTRODUCTION st 102. The dynamic new workplace of the 21 century is characterized by: A. A highly competitive global economy, driven by innovation and technology, that has created both unparalleled opportunities and unprecedented uncertainties. B. Smart people and smart organizations creating their own futures. C. Progressive companies sharing an important commitment to people D. All of the above. E. None of the above. D GT Fa 103. The best employers share all of the following characteristics EXCEPT: A. They have high performance expectations. B. They provide employees with both valued rewards and respect for work-life balance. C. They are extremely good at attracting and retaining talented employees. D. They excel at fully utilizing employees’ talents and valuing their contributions. E. They excel at exploiting the natural environment. E GT Fa 104. __________ are successful because they are better than their competitors at gaining extraordinary results from the people working for them. A. North American companies. B. Japanese companies. C. High technology companies. D. High-performing companies. E. Companies that embrace diversity. D GT Fa 105. __________ introduces a person to the concepts, themes, and directions that are consistent with career success and organizational leadership in today’s high-performance work settings. A. The study of workforce diversity. B. The study of management. C. The study of the global economy. D. The study of decision making. E. The study of great leaders. B GT Fa 106. The study of __________ should enable an individual to learn as much as possible to prepare for a career-long commitment to getting great things accomplished by working with and valuing people. A. Management. B. The global economy. C. Decision making. D. Great leaders. E. Information technology. A GT Fa 2 Schermerhorn & Wright: Management WORKING IN THE NEW ECONOMY (STUDY QUESTION 1) 107. Which statement does NOT accurately characterize the nature of the new economy? A. It is an economyrich with challenging opportunities. B. It is a networked economy in which the Internet increasingly influences people, institutions, and nations. C. It is a networked economy where people and institutions but not nations are influenced by continuing developments in information technology. D. It is an economyfull of dramatic uncertainties. E. It is the economy in which people now live and work. C GT Fa 108. Which of the following attributes accurately describes the new economy? A. The new economyis a global economy. B. The new economyis knowledge based. C. The new economyis performance driven. D. All of these are attributes of the new economy. E. Only alternatives A and C describe attributes of the new economy. D GT Fa 109. Which of the following concepts does NOT accurately describe organizational practices in the new economy? A. Respect. B. Empowerment. C. Teamwork. D. Command and control. E. Self-management. D GT Fa 110. All of the following concepts accurately describe the redefinition of careers in the new economy EXCEPT: A. Guaranteed long-term employment. B. Flexibility. C. Entrepreneurship. D. Free agency. E. Skill portfolios. A GT Fa Intellectual Capital 111. The ultimate foundation of organizational performance is __________. A. The availability and amount of financial capital. B. The production of quality goods or the provision of quality services. C. What people know, what people learn, and what people do with what they know and learn. D. Computer-based technology. E. Inspirational and transformational leadership. C GT Fa Chapter 1: The Dynamic New Workplace 3 112. __________ is the collective brainpower or shared knowledge of a workforce that can be used to create value. A. Managerial expertise. B. Intellectual capital. C. A learning organization. D. Knowledge management. E. Managerial competency. B KT Fa 113. Someone whose mind is a critical asset to employers and who adds to the intellectual capital of the organization is a(n) __________. A. Administrator. B. Top-level manager. C. Functional manager. D. Information competent manager. E. Knowledge worker. E KT Fa 114. Having a successful career in the new economyrequires a person to __________. A. Be willing to achieve greater personal competency and accomplishment. B. Have a variety of personal experiences working in foreign countries. C. Be a self-starter and willing to continuously learn. D. A and B. E. A and C. E GT Fa Globalization 115. __________ is the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy. A. Economic internationalization. B. International management. C. Globalization. D. World interdependence. E. Cross-cultural business. C KT Fa 116. Which of the following statements accurately describes the impact of the global economy? A. The world is increasingly arranged in regional economic blocks. B. Government leaders in our global economy are concerned about the competitiveness of nations. C. The national boundaries of business are disappearing. D. All of the above. E. None of the above. D GT Fa 4 Schermerhorn & Wright: Management 117. In a(n) __________, countries and peoples are increasingly interconnected with respect to labour markets and business dealings. A. Ethical world. B. Globalized world. C. Ethnocentric world. D. Socially responsible world. E. Ethnically diverse world. B GT Fa Technology 118. __________ and __________ help organizations of all types and sizes, locally and internationally, to speed transactions and improve decision making. A. The United Nations … computers. B. The United States Department of Commerce …the World Trade Organization. C. The Internet … information technology. D. Information technology … a diverse workforce. E. Globalization … ethics. C GT Fa 119. Which of the following statements does NOT describe an implication of technology for the new economy? A. Technology is an indispensable part of everyday operations in all types of businesses. B. Computer literacy must be mastered and continuously updated as a foundation for career success. C. In virtual space, people in remote locations can hold meetings, share information and files, make plans, and solve problems together. D. The demand is increasing for knowledge workers with the skills to effectivelyutilize technology. E. Work in most organizations will still be the same even with computers and high technology. E GT Fa 120. Several technological trends are occurring in the new economy. Which of the following is NOT one of these trends? A. The Internet, World Wide Web, computers, and information technology have transformed and continue to transform the modern workplace. B. The demand for knowledgeworkers with the skills to utilize technology to full advantage is increasing. C. Computer competency must be mastered and continuously developed as a foundation for career success. D. Low-skill workers who are displaced from declining industries will not need to re-tool their skills to find adequate alternative employment. E. The rate of technological change will continue to accelerate. D GT Fa Chapter 1: The Dynamic New Workplace 5 Diversiy 121. When a company’s managerial accountability includes supporting employment opportunities and upward mobility for women, minorities, handicapped persons and people between the ages of 50 and 70, the company is __________. A. Providing good working conditions for employees. B. Practicing ethical behavior. C. Valuing workforce diversity. D. Operating according to the Business Fairness and Civil Equities Act. E. Promoting differential treatment for some people. C KT Ap 122. Differences among members of the workforce –– such as age, gender, religion, national origin, sexual orientation, and able-bodiedness –– are characteristics of __________. A. Organizational gaps. B. Workforce diversity. C. Cultural similarities. D. Economic barriers for workforce development. E. Management challenges. B KT Fa 123. From a managerial perspective, holding negative, irrational opinions and attitudes toward members of diverse populations is considered to be __________. A. Unholy. B. An injustice. C. Illegal. D. Prejudice. E. A good practice. D KT Fa 124. Treating minority members unfairly and denying them the full benefits of organizational membership is called __________. A. Prejudice. B. Discrimination. C. The glass ceiling effect. D. Poor quality of work life. E. Selective human resource management. B KT Fa 125. The existence of an invisible barrier that prevents womenand minorities from rising above a certain level of organizational responsibility is called the __________. A. Harassment effect. B. Glass ceiling effect. C. Mirrored wall effect. D. Promotion barrier. E. Sticky floor effect. B KT Fa 6 Schermerhorn & Wright: Management Ethics 126. __________ is a code of moral principles that sets standards of what is “good” or “right” as opposed to being “bad” or “wrong.” A. A set of norms. B. The glass ceiling standard. C. A global moral agreement. D. Ethics. E. A United Nations credo. D KT Fa 127. A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive’s action is an example of __________. A. Providing high company profits. B. Maximizing personal objectives. C. Ignoring managerial ethics. D. Adhering to departmental policies. E. Performing autocratic leadership. C GT Ap 128. Which of the following are appropriate targets for ethical and social responsibility issues? A. Concerns for the natural environment. B. Protection of consumers. C. Protection of human rights. D. All of the above. E. None of the above. D GT Ap st 129. In the 21 century, organizations and their members will encounter all of the following ethical expectations EXCEPT: A. The expectation of treating customers right and acting in ways consistent with society’s values. B. The expectation of sustainable development and protection of the natural environment. C. The expectation of protecting consumers through product safety and fair practices. D. The expectation of protecting human rights, including employment policies and practices. E. The expectation that stockholders’ interests should be the primary consideration when organizations make decisions affecting the environment. E GT Ap 130. __________ refers to a board of directors actively overseeing management decisions and company actions. A. The Director’s Club. B. Corporate governance. C. Managerial protectiveness. D. Directorial prejudice. E. Company visioning. B KT Fa Chapter 1: The Dynamic New Workplace 7 Careers 131. According to British scholar Charles Handy, the Irish shamrock can be used to describe which set of changing employment patterns in organizations? A. Full-time workers, part-time workers, and temporary workers. B. Contract workers, full-time workers, and core employees. C. Core workers, contract workers, and part-time workers. D. Skilled workers, unskilled labourers, and contract workers. E. Technical employees, unskilled labourers, and skilled workers. C GT Fa 132. According to Charles Handy, a __________ is a person who pursues a traditional career path. A. Temporary skilled worker. B. Contract worker. C. Part-time worker. D. Core worker. E. Service worker. D GT Fa 133. In Charles Handy’s description of changing careers, a person who performs specific tasks as neededand is compensated on a fee-for-services basis is a __________. A. Service worker. B. Holiday worker. C. Contract worker. D. Licensed worker. E. Part-time worker. C GT Fa 134. In Charles Handy’s use of the Irish shamrock to describe changing careers, a person who is hired as needed and for only the number of hours neededis known as a __________. A. Restricted worker. B. Holiday worker. C. Contract worker. D. Dispensable worker. E. Part-time worker. E GT Fa st 135. The typical career in the 21 century __________. A. Won’t be uniformly full-time and limited to a single organization. B. Will require skills to be portable and of value to more than one employer. C. Will require skills to be carefully maintained and upgraded over time. D. All of the above. E. None of the above. D GT Fa 8 Schermerhorn & Wright: Management ORGANIZATIONS IN THE NEW WORKPLACE (STUDY QUESTION 2) 136. Which of the following statements does NOT accurately describe organizations in the new workplace? A. Organizations in the new workplace are tied to connectivity made possible by information technology. B. Organizations in the new workplace are challenging settings that provide exciting opportunities and possibilities. C. Organizations in the new workplace should make real and positive contributions to society. D. Organizations are the principal source of careers and people’s economic livelihood. E. Organizations in the new workplace eliminate the need for people to decide who or what they want to work for. E GT Fa 137. Which of the following is not one of the critical survival skills for the new workplace that is identified in the text? A. Entrepreneurship. B. Love of technology. C. Marketing. D. Finance. E. Passion for renewal. D MN Fa 138. To survive in the new workplace, people must do all of the following EXCEPT: A. Be able to contribute something of value to their employers. B. Have links with peers and others inside and outside the organization in order to get things done. C. Be able to communicate personal and work group successes and progress. D. Act as if they are running their own businesses. E. Have an extensive knowledge of computer languages and their applications. E MN Fa What Is an Organization? 139. An organization is a __________. A. A collection of people working competitively to carry out the mission. B. A collection of people working together to achieve a common purpose. C. A collection of people accountable to a single manager. D. A collection of people working in different departments. E. A collection of people working together in a business. B KT Fa 140. Providing useful __________ or __________ is a broad purpose that all organizations share. A. Information … advertising. B. Repair parts … replacement modules. C. Goods … services. D. Structures … technologies. E. Computer technology … Internet access. C GT Fa Chapter 1: The Dynamic New Workplace 9 141. A clear sense of purpose that is tied to __________ is increasingly viewed as a source of organizational strength and performance advantage. A. Making a profit and providing a high return to stockholders. B. Producing quality products and providing customer satisfaction. C. Producing goods and services for worldwide consumption. D. Making the highest return on investment and having the greatest profitability. E. Expanding through mergers and acquisitions. B GT Ap Organizations as Systems 142. Organizations are systems composed of __________. A. Various subsystems, each of which works for separate goals. B. Sets of organizational policies and processes. C. Interdependent parts that function together to achieve a common purpose. D. Different groupings of independent job tasks. E. Completely independent subsystems that interact with their environments. C GT Fa 143. Which of the following accurately describes an open system? A. An open system is permissive in observing the rules of management science. B. An open system is a collection of subsystems that do not relate to one another. C. An open system is consistent with the Theory Y system of management. D. An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services. E. An open system treats its employees as responsible adults. D KT Fa 144. Which of the following statements accurately describes the open systems model of organizations? A. The environment provides resource inputs including finished goods and/or services. B. The organization creates a transformation process for turning resource inputs into outputs. C. The environment consumes product outputs including people, money, materials, technology, and information. D. Resource inputs affect product outputs through a feedback loop. E. Workflows are part of the resource inputs. B GT Fa 145. Which statement(s) regarding an organization’s environment is/are true? A. The environment is a critical element of the open systems model. B. The environment is a supplier of resources and a source of customers. C. Feedback from the environment tells an organization how well it is doing. D. All of these are true statements regarding an organization’s environment. E. All of these are false statements regarding an organization’s environment. D GT Fa 10 Schermerhorn & Wright: Management Organizational Performance 146. __________ refers to the operation through which a business or nonprofit organization can add value to the original cost of resource inputs while the business organization earns a profit or the nonprofit organization adds wealth to society. A. The systems and operations channel. B. The transmission process. C. Value creation. D. Production and operations management. E. The marketing channel. C GT Fa 147. If an operation adds value to the original cost of resource inputs, nonprofit organizations __________ and business organizations __________. A. Earn a profit … add wealth to society. B. Add wealth to society … earn a profit. C. Earn a profit …. promote corporate social responsibility. D. Add wealth to society … avoid the need for corporate governance. E. Promote corporate social responsibility … earn a huge market share. B GT Fa 148. __________ refers to the quantity and quality of work performance, with resource utilization taken into account. A. Effectiveness. B. Efficiency. C. Profitability. D. Productivity. E. Asset management. D KT Fa 149. An output measure of task or goal accomplishment is called __________. A. Performance efficiency. B. Productivity. C. The bottom line. D. Performance effectiveness. E. Organizational competency. D KT Fa 150. A measure of the resource cost associated with goal accomplishment is called _________. A. Performance efficiency. B. Productivity. C. The bottom line. D. Performance effectiveness. E. Organizational competency. A KT Fa Chapter 1: The Dynamic New Workplace 11 151. Which of the following statements does NOT accurately describe the impact of resource utilization and goal attainment on organizational performance? A. When resource utilization is poor and goal attainment is low, organizational performance is neither effective nor efficient. B. When resource utilization is good and goal attainment is low, organizational performance is efficient but not effective. C. When resource utilization is poor and goal attainment is high, organizational performance is effective but not efficient. D. When resource utilization is good and goal attainment is high, organizational performance is both effective and efficient. E. Organizational performance is unaffected by poor versus good resource utilization and low versus high goal attainment. E GT Fa 152. A manager who emphasizes cost containment, even at the expense of missing production targets, is more interested in __________ than in __________. A. Performance efficiency … performance effectiveness. B. Performance effectiveness … performance efficiency. C. Productivity … performance efficiency. D. Productivity … performance effectiveness. E. Productivity … quality of work life. A GT Ap Changing Nature of Organizations 153. Organizations are changing in a variety of ways. Which of the following is NOT one of the ways mentioned in the text? A. Preeminence of technology. B. Demise of command-and-control. C. Progressive brand marketing. D. Belief in human capital. E. Emphasis on teamwork. C GT Fa 154. Organizations are changing in a variety of ways. Which of the following is NOT one of the ways mentioned in the text? A. New workforce expectations. B. Focus on speed. C. Embrace of networking. D. Focus on profitability. E. Concern for work-life balance. D GT Fa 12 Schermerhorn & Wright: Management 155. Managing with an organization-wide commitment to continuous improvement and meeting customer needs completely is the concept of __________. A. Good leadership. B. Total quality management. C. Systems theory. D. Organizational behavior. E. Theory Z. B KT Fa MANAGERS IN THE NEW WORKPLACE (STUDY QUESTION 3) 156. Which of the following statements about toxic workplaces is/are true? A. Employees are valuable strategic assets. B. Employees are mainly costs to be reduced. C. Toxic organizations are very different from high-performing organizations. D. A and C are true. E. B and C are true. E GT Ap What Is a Manager? 157. A manager may be described as __________. A. Someone who directly supports and helps activate the work efforts and performance accomplishments of others. B. Someone who is unswervingly loyal to the organization. C. Someone who has mastered the hierarchy of authority. D. Someone who contends with corporate politics. E. Someone who tries to produce as much output with as little personal input as possible. A KT Fa 158. Which of the following statements accurately describes managers? A. Managers are responsible for their own work as well as the overall performance accomplishments of a team, work group, department, or entire organization. B. Managers help others to achieve high performance. C. Mangers have the most vital job in society. D. All of the above. E. None of the above. D GT Fa Chapter 1: The Dynamic New Workplace 13 Levels and Types of Managers 159. According to a Wall Street Journal report, managers in contemporary society, are expected to be skilled at doing all of the following EXCEPT: A. Organizing complex subjects. B. Solving problems. C. Communicating ideas. D. Making swift decisions. E. Developing new products. E GT Fa 160. When managers are classified according to hierarchical level they are described as __________. A. Experienced and inexperienced. B. Headquarters and branch. C. Top, middle, and team leaders or supervisor