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GMS 200 (566)
Chapter 4

Chapter 4 - Org.environment and culture 1

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Ryerson University
Global Management Studies
GMS 200
Shavin Malhotra

Environment, organization culture and diversity -> Environmental uncertainty: Environmental uncertainty is a lack of complete information regarding what exists and what developments may occur in the external environment. ->Two dimensions of environmental uncertainty: Complexity and rate of change What constitutes the external environment of organizations?  Economic - Example: Kia Motors (took advantage of the recession, introduced 7 years warranty), Hyundai (if someone got laid off, then they will buy back the cars)  Socio-cultural – Example: Kraft (Consumers want to eat healthy, organic food which will impact on the sales of Kraft)  Legal-political: Enron  Technological: Phone industry  Natural environment: Carbon Market – to control carbon emission. What s a specific (task) external environment of organizations?  The specific (task) environment – actual organizations, groups, and persons with whom an organization interacts and conducts business.  Includes important stakeholders such as: - Customers - Su
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