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GMS 200 (566)
Chapter 4

Chapter 4 - Org.environment and culture 2

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Global Management Studies
GMS 200
Shavin Malhotra

1. What is culture?  Culture is a set of assumptions and values that are shared by a group of people and that guide that group of people’s interaction with each other. 2. Values.  Values are the stable core of culture. They are strong, unconscious emotions with a minus and a plus pole, like: evil – good, abnormal – normal. What is normal is a matter of values. 3. Cultures and sub-cultures  Org. Culture (focus) -> group culture-> regional culture->global/country culture (focus). 4. Organizational culture  Organizational culture is the system of shared beliefs and values that develops within an organizational and guides the behaviors of its members.  Culture is firms’ personality, helps to distinguish it from others.  Impact of culture: recent study by Water stone Human Capital Ltd. And Canadian business including in-depth interviews with senior Canadian executives at 107 companies: - 82% of executives said corporate culture has an impact on financial performance. - 82% of executives said it has tangible impact on their organization’s ability to recruit, manage and retain the best people. - 20% of executives said corporate culture is their company’s primary driver of success.  Comparisons: Tim Horton’s Vs. Starbucks Air Canada vs. West Jet. 5.
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