GMS 200 Chapter Notes -Knowledge Management, Intellectual Capital, Total Quality Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adekunle

Document Summary

Ch 2 management learning past to present. Personnel tenure unnecessary turnover is to be avoided, and there should be lifetime employment for good workers, 13) initiative undertake work with enthusiasm and energy, and 14) esprit de corps work to build harmony and unity among workers. Some defining characteristics of a bureaucratic organization are as follows: Clear division of labour: jobs are well defined, and workers become highly skilled at performing them. Clear hierarchy of author: authority and responsibility are well defined for each position, and each position reports to a higher-level one. Formal rules and procedures: written guidelines direct behaviour and decisions in jobs, and written files are kept for historical record. Impersonality: rules and procedures are impartially and uniformly applies, with no one receiving preferential treatment. Careers based on merit: workers are selected and promoted on ability, competency, and performance, and managers are career employees of the organization. Behavioural management approaches: assumption: people are social and self-actualizing.