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Chapter 2

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Ryerson University
Global Management Studies
GMS 200
Franklin Ramsoomair

Chapter 2: Individual Behaviour; Personality, and Values Motivation: represents the forces within a person that affect his or her direction, intensity, and persistence of voluntary behaviour. Direction refers to the path along which people engage their effort. Ability: includes both the natural aptitudes and learned capabilities required to successfully complete task. Aptitudes are the natural talents that help employees learn specific tasks more quickly and perform them better. Competencies: are characteristics of a person that result in superior performance. Skills, knowledge, aptitudes, and other personal characteristics that lead to superior performance. Role Perceptions: the extent to which people understand the job duties (roles) assigned to or expected of them. Critical because they guide the employee’s direction of effort and improve coordination with co-workers, suppliers and other stakeholders. - Task performance: refers to goal-directed behaviours under the individuals control that support organizational objectives. Types of Individual Behaviour in the Workplace Organizational Citizenship: various forms of cooperation and helpfulness to others that support the organization’s social and psychological context. Companies excel when employees go the “extra mile”. Counterproductive Work Behaviours: voluntary behaviours that have the potential to directly or indirectly harm the organization. (Harassing co-workers, creating conflict) Joining and Staying with the Organization: most employers never seem to get enough qualified staff, therefore qualified people are needed to join and stay with organization. Maintaining WorkAttendance: organizations need everyone to show up for work at scheduled times. Presenteeism: attending scheduled work when one’s capacity to perform is significantly diminished by illness or other factors. OB experts warn that this may be more serious than being absent when capable of working. Personality: the relatively enduring pattern of thoughts, emotions, and behaviours that characterize a person, along with the psychological processes behind those characteristics. Five-Factor Model of Personality: - The five abstract dimensions representing most personality traits: conscientiousness, agreeableness, neuroticism, openness to experience and extroversion. 1. Conscientiousness: personality dimension describ
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