GMS 200 Chapter Notes - Chapter 2: Presenteeism, Conscientiousness, Extraversion And Introversion

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Franklin Ramsoomair

Document Summary

Motivation: represents the forces within a person that affect his or her direction, intensity, and persistence of voluntary behaviour. Direction refers to the path along which people engage their effort. Ability: includes both the natural aptitudes and learned capabilities required to successfully complete task. Aptitudes are the natural talents that help employees learn specific tasks more quickly and perform them better. Competencies: are characteristics of a person that result in superior performance. Skills, knowledge, aptitudes, and other personal characteristics that lead to superior performance. Role perceptions: the extent to which people understand the job duties (roles) assigned to or expected of them. Critical because they guide the employee"s direction of effort and improve coordination with co-workers, suppliers and other stakeholders. Task performance: refers to goal-directed behaviours under the individuals control that support organizational objectives. Organizational citizenship: various forms of cooperation and helpfulness to others that support the organization"s social and psychological context.