GMS 200 Chapter 8: CHAPTER 8.docx

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GMS 200 Full Course Notes
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GMS 200 Full Course Notes
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Document Summary

The process of setting objectives and determining how to best accomplish them. Identify the specific results or desired outcomes that one intends to achieve. A statement of action steps to be taken in order to accomplish the objectives. Short-range plans = 1 year or less. Intermediate-range plans = 1 to 2 years. Long-range plans = 3 or more years. People vary in their capability to deal effectively with different time horizons. Higher management levels focus on longer time horizons. Strategic plans set broad, comprehensive and longer-term action directions for the entire organization. Operational plans define what needs to be done in specific areas to implement strategic plans. Policies and procedures that are designed for repeated use. Broad guidelines for making decisions and taking action in specific circumstances. Plans that describe exactly what actions are to be taken in specific situations. Only used once to meet the needs and objectives of a well-defined situation in a timely manner.

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