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Chapter 7

Chapter 7 - Information & Decision Making

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Global Management Studies
GMS 200
Shavin Malhotra

thWednesday September 15 2010 Chapter 7 Information and Decision Making Information Technology and the Changing Workplace knowledge worker add value to organizations through intellectknowledge workers add to an intellectual capital collective brainpower or shared knowledge of a workforce both knowledge and intellectual capital are irreplaceable organizational resourcesHow IT is Changing Business significant business developments of all time is electronic commerce ecommerce which is the buying and selling goods and services through use of the internet business transactions between buyers and sellers are completed through online rather than face to face business to consumer B2C or business to business B2B use the internet to collaborate and make transactions with one anotherHow IT is Changing Organizations IT is changing organizations by breaking down barriers this means that people working in different departments levels and physical locations can more easily communicate and share information IT also breaks barriers between organizations and key elements in the external environmentExternal environment is an important role in customer relationship management by accurately providing information for decision makers regarding customer needs preferences and satisfactionHow IT is Changing the Officeorganizations are doing all they can to design work settings for high performance in an environment instant messaging is instantaneous communication between people online at the same time peer to peer file sharing P2P connects PCs directly to one another over the Internet instant messenger and other IP features allow workers to easily set up values and teleconferences with categories while other white board and other application sharing programs encourage team communication and collaborationInformation and the Management Process information departments or centers are now main stream on organization charts the number of and variety of information career fields is rapidly expandingWhat is Useful Information Data are raw facts and observations Information data made useful for decision making Example young customers do a lot of buying on the Internet while older customers shop mainly in retail stores the management process planning organizing leading and controlling is driven by information not just data alone managers need good information and they need all the time
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