GMS 200 Chapter Notes - Chapter 2: Iso 9000, Chris Argyris, Firstclass

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Chapter 2: management learning past and present. Substitution of machine power for human power. Storage device, arithmetic unit, and a punch card input system. Scientific management: emphasizes careful selection and training of workers and supervisory support. He studied the way people work and noticed that they are not productive and efficient. They don"t know how to use their skill effectively and efficiently. Hence, one should train them and also by observing/measuring time and motion. The almost universally held belief among workers that if they became more productive, fewer of them would be needed and jobs would be eliminated; Workers waste much of their effort by relying on rule-of-thumb methods (making it better) rather than on optimal work methods that can be determined by scientific study of the task ( You train the people to work on these tasks under optimal methods through scientific studies. Workers will become more productive and efficient. People cannot drive themselves; managers have to direct them.