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Chapter 2

Chapter 2 - GMS.doc

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Ryerson University
Global Management Studies
GMS 200
Horatio Morgan

Chapter 2Management Past to PresentStudy Questions1 What can be learned from classical management thinkingScientific management administrative principles bureaucratic organization Classical Management Approachespeople are rational 3 approaches scientific management Frederick Taylor The Gilbreths administrative principles Henry Fayol Mary Parker Follett bureaucratic organization Max Weber Scientific managementemphasizes careful selectiontraining of workerssupervisory support 1911 Frederick father of scientific management published The Principles of Scientific management the following statement which he makes is the principle object of management should be to secure maximum prosperity for the employer coupled maximum prosperity for the employee Noticed that many workers did their jobs their own way and without clear and uniform specifications this caused them to lose efficiency and perform below their true capacities could be corrected if workers were taught and then helped by supervisors to always perform their jobs in the right way Goal was to improve productivity of people at workConcept he used was time study to analyze the motions and tasks required in any job and to develop the most efficient ways to perform them4 guiding action principles1develop for every job a science that includes rules of motion standardized workimplements and proper working conditions motion studyscience of reducing a task toits basic physical motions 2carefully select workers with the right abilities for the job3Carefully train workers to do the job and give them the proper incentives to cooperate with the job science4support workers by carefully planning their work and by smoothing the way as they go about their jobs ex United Parcel Service UPS where workers are guided by carefully calibrated productivity standards Administrative Principlesattempts to document and understand the experiences of successful managersHenri Fayol1916 career in French industry published Administration Industrielle et Generale outlines his views on the proper management of organizations and the people within them 14 principles of management1 Division of LabourSpecialization of work will result in continuous improvements in skills and methods2 AuthorityManagers and workers need to understand that managers have the right to give orders3 DisciplineBehaviour needs to be grounded in obedience and derived from respect There will be no slacking or bending of rules6
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