Textbook Notes (363,177)
Canada (158,245)
GMS 200 (566)
Chapter 1

GMS 200 Chapter 1.doc

9 Pages
Unlock Document

Ryerson University
Global Management Studies
GMS 200
Shavin Malhotra

Chapter 1 Introducing Management Working Today Talent - High performers achieve success because they are better than their competitors at getting extraordinary results from the people working for them (Charles OReilly & Jeffrey Pfeffer) Best at choosing talent & working them to their full potential - Intellectual capital: The collective brainpower or shared knowledge of a workforce Intellectual Capital = Competency x Commitment Creates a knowledge worker - Knowledge worker: someone whose mind is a critical asset to employers Knowledge workers have many options and should be treated as volunteers. Theyre interested in personal achievement and personal responsibility. They expect continuous learning and training. They will respect and want authority. Give it to them. Peter Drucker Diversity - Workforce diversity: describes among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness Not always handled well (white-sounding names receive 50% more responses from employers compared to black-sounding names) diversity bias - Prejudice: the display of negative, irrational attitudes toward members of diverse populations setting the stage for diversity bias Discrimination: actively denying minority members the full benefits of organizational membership Prejudice becomes active discrimination Glass ceiling effect: an invisible barrier limiting career advancement of women and minorities subtle form of discrimination Scholar Judith Rosener warns that the lost caused by any form of discriminatory practice is undervalued and underutilized human capital - Many call diversity a business imperative Globalization - It is described as a process in which improvements in technology (especially in communications and transportation) combine with the deregulation of markets and open borders to bring about vastly expanded flows of people, money, goods, services and information. - Globalization: The worldwide interdependence of resource flows, product markets, and business competition Technology - The forces of globalization ride on the foundations of the Internet and a continuing explosion in communication technologies Taking Second Life to real life through learning about business by avatar - Group meetings can be held in virtual space free from 9-5 schedules - Everyone has to rush to stay informed and build their Tech IQ I.e., job searches involving internet resumes/profiles, background checks on social media Ethics - Ethics: set of moral standards of what is good and right in ones behaviour Careers - The Shamlock Organization (Charles Handy) Career patterns characteristics of the new Economy Independent contractors they perform specific tasks as needed by the organization and are compensated on a fee-for-services basis rather than by a continuing wage or salary. Works with different employers over time Full-time core workers Employees that pursued traditional carrer paths with success and the maintenance of critical skills, they can advance within the organization and may remain employed for a long time Part-time temporaries hired only as needed and for as long as needed - Should be able to prosper in all categories and have portable skills Portfolio worker: someone who has up-to-date skills that allow for job and career mobility Organization - Organization: A collection of people working together to achieve a common purpose Share the broad purpose of providing goods or services of value to customers and clients Open systems: transforms resource inputs from the environment into product outputs [Resource inputs (materials) Transformation process Product outputs (finished G&S)] Consumer Feedback - Productivity: the quantity and quality of work performance, with resource utilization considered Performance effectiveness: an output measure of task or goal accomplishment (meets goal) Performance efficiency: an input measure of the resource costs associated with goal accomplishment (goal accomplished with min. cost in labour and materials; resources)t n Effective but not efficient Effective and efficient m High - Goals achieved - Goals achieved i - Resources wasted - No wasted resources t - High productivity A a Neither effective nor efficient Efficient but not effective o Low - Goals not achieved - No wasted resources G - Resources wasted - Goals not Achieved Poor Good Resource Utilization Changing Nature of Organizations (trends and transitions) - Renewed belief in human capital: Demands of the new economy place premiums on high-involvement and participatory work setting that rally the knowledge, experience, and commitment of all members. - Demise of command-and-control: Traditional hierarchy proves to be too slow, conservative, and costly to do well in todays competitive environment - Emphasis on teamwork: less vertical, more horizontal in focus; driven by teamwork that pools talents for creative problem solving - Pre-eminence of technology: New opportunities are created with development in computer and information tec
More Less

Related notes for GMS 200

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.