GMS 401 Chapter Notes - Chapter 4: Quality Function Deployment
10 Oct 2011
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Document Summary
Product design: determining the form and function of the product. Link between design of goods/services and success of the organization. Quality of the product is mainly determined during the design. 1: building a business case, development of product and process, testing and validation, launch this team based approach simultaneously . designing the product and process is called concurrent engineering. Sources of ideas for new or redesigned products. Front line employees have seen the problems in manufacturing/assembly operations or service delivery systems. Suppliers rich source of ideas for purchased goods. Customers, customer service employees, marketing/sales employees aware of problems with products; product failures and warranty claims. R&d involved in creative work on a systematic basis to increase knowledge directed toward product and process innovation. Extent to which there is absence of variety in a part or product. Reduces costs due to economies of scale. Reduces time and cost to train employees.
