GMS 401 Chapter Notes - Chapter 7: Coq, Product Liability, Organizational Culture
12 Feb 2018
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Document Summary
Defining quality: quality is the ability of a product or service to meet customer needs, three different approaches: User based: quality lies in the eyes of the beholder. Manufacturing based: conforming to standards and "making it the first time" Implications of quality: three reasons why quality is important, company reputation, product liability, global implications- for a company and a country to compete effectively in the global economy, products must meet global quality, design, and price expectations. Iso 9000: iso 9000 is a set of quality standards developed by the international organziation for. Standardization (iso: to become iso 9000 certified, organizations go through a 9-18 month process that involves documenting quality procedures, an onsite assessment, and an ongoing series of audits of their products or services. Iso 14000: iso 14000 is a series of environmental management standards established by the. Iso 14000 is a series of environmental management standards that contain 5 core elements:
