GMS 401 Chapter : Ch1- Intro to OM.docx

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Sam Lampropoulos

Document Summary

Operations management: the management of processes or systems that create goods and/or provide services. Process: series of linked actions, changes or functions. There are 3 types f processes: core support and managerial. Core or operational processes directly create goods and/or services. Support processes support core processes and managerial processes govern the system. Most of the activities performed by management and administrative employees fall into the realm of operations management (airline example): Forecasting: things such as seat demand for flights, the growth in air travel, weather and landing conditions. Capacity planning: such as deciding the number of planes and where to use them. Scheduling: of planes for flights and for routine maintenances; scheduling of pilots and flight attendants etc. Managing inventories: of items such as food and beverages and spare parts. Assuring quality: essential in flying and maintenance operations, where the emphasis is on safety, etc. Employee motivation and training: in all phases of operations.