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Chapter 4

Chapter 4

4 Pages
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Department
Global Management Studies
Course Code
GMS 200
Professor
Shavin Malhotra

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GMS200
Ch. 4- environment, organizational culture, and diversity
-Competitive advantage: allows organization to deal with market and
environmental forces better than its competitors. Ability to do things better than
ones competitor
-General environment: composed of cultural, economic, legal-political, and
educational conditions
oEconomic conditions health of economy in terms of inflation, income
levels, GDP, etc.
oSocial-cultural conditions- norms, customs, social values on human rights,
trends in education
oLegal-political conditions- prevailing philosophy and objectives of political
party or parties running government, plus laws and government regulations
oTechnological conditions- development and availability of technology,
including scientific advancements
oNatural environment conditions- nature and conditions of the natural
environment, including levels of public concern expressed through
environmentalism
-Specific environment: includes people and groups w/ whom an organization
interacts
-Stakeholders: are the persons, groups, and institutions directly affected by an
organizations performance
-Task environmentspecific environment and the stakeholders are distinct for
each organization
-Value creation: extent to which organization is creating value for, and satisfying
needs of, important constituencies (Wal-mart manages value creation chain well 
manage costs at both input and throughput stages, able to offer products at a price
and quality that appeal to customers)
-Environmental uncertainty: lack of complete information about the environment
(rate of change in environment, complexity of environment [# of different factors]
-External customers: purchase goods produced or utilize the services provided
-Internal customers: found within the organization. Individuals and groups who
use or otherwise depend on one anothers work in order to do their own jobs as well
-Customers drive competitive advantage
oLooking for: high quality
oReasonable price
oOn-time delivery
oExcellent service
-Always protect reputation for quality products, always treat customers well
-Customer relationship management (CRM): strategically tries to build lasting
relationships with, and add value for, customers
-Supply chain management (SCM): strategically links all operations dealing with
resource supplies. Includes use of IT to improve purchasing, manufacturing,
transportation, and distribution. Goal of SCM achieve efficiency in all aspects
1
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Description
GMS200 Ch. 4- environment, organizational culture, and diversity - Competitive advantage: allows organization to deal with market and environmental forces better than its competitors. Ability to do things better than ones competitor - General environment: composed of cultural, economic, legal-political, and educational conditions o Economic conditions health of economy in terms of inflation, income levels, GDP, etc. o Social-cultural conditions- norms, customs, social values on human rights, trends in education o Legal-political conditions- prevailing philosophy and objectives of political party or parties running government, plus laws and government regulations o Technological conditions- development and availability of technology, including scientific advancements o Natural environment conditions- nature and conditions of the natural environment, including levels of public concern expressed through environmentalism - Specific environment: includes people and groups w whom an organization interacts - Stakeholders: are the persons, groups, and institutions directly affected by an organizations performance - Task environmentspecific environment and the stakeholders are distinct for each organization - Value creation: extent to which organization is creating value for, and satisfying needs of, important constituencies (Wal-mart manages value creation chain well manage costs at both input and throughput stages, able to offer products at a price and quality that appeal to customers) - Environmental uncertainty: lack of complete information about the environment (rate of change in environment, complexity of environment [# of different factors] - External customers: purchase goods produced or utilize the services provided - Internal customers: found within the organization. Individuals and groups who use or otherwise depend on one anothers work in order to do their own jobs as well - Customers drive competitive advantage o Looking for: high quality o Reasonable price o On-time delivery o Excellent service - Always protect reputation for quality products, always treat customers well - Customer relationship management (CRM): strategically tries to build lasting relationships with, and add value for, customers - Supply chain management (SCM): strategically links all operations dealing with resource supplies. Includes use of IT to improve purchasing, manufacturing, transportation, and distribution. Goal of SCM achieve efficiency in all aspects 1 www.notesolution.com
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