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Chapter 1

GMS 200 Chapter Notes - Chapter 1: Glass Ceiling, Good Technology, Zappos


Department
Global Management Studies
Course Code
GMS 200
Professor
Sui Sui
Chapter
1

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Chapter 1 study questions
September 5, 2012
Overview of the new workplace:
Companies with a future offer inspirational leadership; reward and respect people and
provide supportive work environments.
- Manager gives what employees need to perform better.
Good technology + great people + sounds strategy + execution speed
(product delivery. Ex. Apple is always ahead of its competitors)
= market dominance (Ex. Apple)
Study Question#1: what are the challenges of working in the new economy?
Talent
- People and their talents are the ultimate foundations of organizational performance.
- Intellectual capital (ex. Engineers, doctors.)
- Knowledge wonder care about employees personal problems.
Diversity
- Gender, age, race, ethnicity, religion, sexual orientation, able bodiedness.
- Prejudice, discrimination, glass ceiling effect.
Globalization
- The worldwide interdependence of resource flows, product markets and business
competition.
- Help sell products
- Companies depending on other countries for supplies.
Technology
- Increasing demand for knowledge workers with the skills to fully use technology.
- Wal-Mart scheduling system.
Ethics
- What is right or wrong
- Ethical expectations for modern businesses.
- Wal-Mart under bribery investigation April 2012
- Trust customers and shareholders
Linking to European companies.
Careers
- Core workers, contract workers, and part time workers.
- Working at Google
- Suitable for all organizations

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Chapter 1 study questions
September 5, 2012
- Open system, everyone can share their opinion.
Study question #2: what are the organizations like in the new workplace?
Critical skills for success in the new workplace:
- Mastery
- Networking assets
- Entrepreneurship taking risks, looking at opportunities.
- Love of technology
- Marketing know how to sell your products.
- Passion for renewal new products, think before customers/
competitors
Organization: a collection of people working together to achieve a common
purpose. *mission statement.
Organization as open systems:
Resource inputs:
- People
- Money
- Materials
- Technology
- Information
Work activities
turn resources
into outputs
- Product outputs
- Finished goods and
services
Environment supplies
Organization creates
Environment consumes
*Transformation process
Customer/client feedback
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Chapter 1 study questions
September 5, 2012
Organization performance:
- Business earn a profit
- Non-profit organizational add wealth to society.
This is how businesses are evaluated.
Performance effectiveness
Output services provided?
Performance efficiency
Input cost of input? Higher than the output?
Productivity
Figure 1.2 productivity and the dimensions of organizational performance
High
Goal attainment
Low
Poor Good
Workplace changes that provide a context for studying management.
- Google: analyzing work place
- Apple: Organized system
- Zappos: happiness culture
Effective but not efficient
- Goals achieved
- Resources wasted
Effective and efficient
- Goals achieved
- No wasted resources
-High productivity
Neither effective nor efficient
- Goals not achieved
- Resources wasted
Efficient but not effective
- No wasted resources
- Goals not achieved
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