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Chapter 1

GMS 200 Chapter Notes - Chapter 1: Uptodate, Consumer Protection, Sustainable Development


Department
Global Management Studies
Course Code
GMS 200
Professor
Ricardo Reyes
Chapter
1

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Chapter 1: Intro to Management
1.1 Working environment in Canada today
o There are 6 components to todays work environment;
1. Talent
People with talent are the foundations of the workplace. They create value
for it
Intellectual capital: collective brainpower or shared knowledge of the
workforce
Knowledge Worker: someone whose mind is a critical asset to employers
Better then their competition therefore it provides the company with
unique and successful results
2. Diversity
Workplace diversity: Difference in people; gender, ethnicity, age in the
workforce
there is also diversity bias; prejudice, discrimination and glass ceiling
affect
Glass ceiling effect: the invisible ceiling that disallows minorities (women,
people of different races) from reaching a certain higher position in the
workforce
3. Globalization
Globalization: worldwide interdependence of resource flows, product
markets, and business competition
National boundaries of world business have disappeared, we will one day
work for foreign employers.
People working from other parts in the world at lower prices are
competition for people in the source country
4. Technology
Technology always transforming the workplace
Increasing demand for knowledge workers that are able to use technology
5. Ethics
Ethics: set of moral standards of what is “good” and “right” in ones
behavior.
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Ethics: set of moral standards of what is “good” and “right” in ones
behavior.
Ethical expectations for modern businesses:
Integrity and ethical leadership at all levels
Sustainable development
Natural environment protection
Consumer protection
Human rights
6. Careers
Career patterns and characteristics of the modern economy model;
Core workers traditional career paths, may remain employed for
a long time
Contract workers perform specific tasks, compensated on a fee
for service, not a regular salary. Work with many different
employers over time
Part time hired only as needed
Everyone falls into one of these categories, you should be prepared
in all sections and be a portfolio worker
- Portfolio Worker: person that has up-to-date skills that allow for career mobility
1.2 Organizations
identify characteristics of an organization
What is an organization?
Organization: collection of people working together to achieve a common purpose
- Provide goods and services to value customers
Organizations as Systems
- Organizations are open systems: transforms resource inputs from the environment
into product outputs for customers
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- External environment = both supplier of resources and source of customers
(feedback from environment shows how well they are doing)
Organizational Performance
- Productivity (quality and quantity of work performance with resource utilization
considered) measures how well an organization is performing
- Performance Effectiveness: output measure of task
- Ex. Meeting a production target daily in a manufacturing plant
- Performance Efficiency: an input measure of the resource costs associated with goal
accomplishment.
- Ex. Most efficient production is accomplished by the lowest cost for labor and
Demise of “command control”
“do as I say” bosses are failing
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