GMS 200 Chapter Notes - Chapter 16: Critical Path Method, Gantt Chart, Project Management
28 Jun 2018
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GMS Chapter 16 - Control Processes and Systems
Controlling - the process of measuring performance and taking action to ensure
desired results
The foundation of control is information
Planning sets the directions and allocates resources
Organizing bring people and material resources together in working
combinations
Leading inspires people to best utilize these resources
Controlling sees to it that the right things happen in the right way at the right
time
After action review - identifies lessons learned through a completed project, task
force assignment or special operation
Types of controls
Feedforward control - ensures that direction and resources are right before the
work begins
Work inputs, solve problems before they occur
Concurrent control - focuses on what happens during the work process
Work throughputs, solve problems while they are occurring
Feedback controls - ensure that final results are up to desired standards
Workout outputs, solve problems after they occur
Self-control - (internal control) occurs through self discipline in fulfilling many
responsibilities
Bureaucratic control - influences behaviour through authority, policies,
procedures, job descriptions, budgets and day-to-day supervision
Control that flows through a company’s hierarchy of authority
Another level of bureaucratic control comes from the organizations external
environment - laws and regulations
Clan control - influences behaviours through norms and expectations set by the
organizational culture
Market control - the influence of market competition on the behaviour of
organizations and their members
Businesses show the influence of market control in the way they adjust
products, pricing, promotion and other practices in response to customer
feedback and competitors
Steps in the control process
1. Establish objectives and standards
Output standards - measure performance results in terms of quantity,
quality, cost or time
Input standards - measure work efforts that go into a performance task
2. Measure actual performance
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Document Summary
Gms chapter 16 - control processes and systems. Controlling - the process of measuring performance and taking action to ensure desired results. Planning sets the directions and allocates resources. Organizing bring people and material resources together in working combinations. Leading inspires people to best utilize these resources. Controlling sees to it that the right things happen in the right way at the right time. After action review - identifies lessons learned through a completed project, task force assignment or special operation. Feedforward control - ensures that direction and resources are right before the work begins. Work inputs, solve problems before they occur. Concurrent control - focuses on what happens during the work process. Work throughputs, solve problems while they are occurring. Feedback controls - ensure that final results are up to desired standards. Workout outputs, solve problems after they occur. Self-control - (internal control) occurs through self discipline in fulfilling many responsibilities.
