GMS 200 Chapter Notes - Chapter 2: Organizational Learning, Continual Improvement Process, Human Relations Movement
28 Jun 2018
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GMS Chapter 2 - Management Learning: Past to Present
Classic Management Approaches: (people are rational)
Scientific management (Frederick Taylor)
o ”The principal of management should be to secure maximum
prosperity for the employer, coupled with the maximum
prosperity for the employee”
o Lack of clear and uniform specifications causes employees to
lose efficiency and underperform
o Scientific management - emphasized careful selection and
training of workers and supervisory support
1. Develop for every job a science that includes rules of motion,
standardized work implements and proper working
conditions
2. Carefully select workers with the right abilities for the job
3. Carefully train workers to do the job and give them the proper
incentives to cooperate with the job science
4. Support workers by carefully planning their work and by
smoothing the way as they go about their jobs
Motion study - the science of reducing a task to its basic
physical motions
Administrative principles (Henri Fayol)
1. Division of labour
2. Authority
3. Discipline
4. Unity of command
5. Unity of direction
6. Subordination of individual interests
7. Remuneration (fair payment)
8. Centralization (decisions made from top)
9. Scalar chain (chain of command)
10. Order
11. Equity
12. Personnel tenure (avoid unnecessary turnover)
13. Initiative
14. Esprit de corps (cohesion)
Five rules of management: foresight, organization, command,
coordination, control
Bureaucratic organization (Max Weber)
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GMS 200 Full Course Notes
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