GMS 200 Chapter Notes - Chapter 2: Hawthorne Effect, Linear Programming, Knowledge Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Ricardo Reyes

Document Summary

Chapter 2 management learning past to present. Classical approaches to management include: scientific management, administrative principles, bureaucratic organization. 1: order place for everything, equity managers should be kind and fair, personnel tenure lifetime employment for all. Initiative undertake work with zeal and energy: espirit de corps work to build harmony. Initial study examined how economic incentives and physical conditions affected worker output: no consistent relationship found. Psychological factors influenced results: relay assembly test-room studies, manipulated physical work conditions to assess impact on output, designed to minimize the psychological factors of previous experiment, factors that accounted for increased productivity: Participative supervision: employee attitudes, interpersonal relations and group processes, some things satisfied some workers but not others, people restricted output to adhere to group norms. Lessons from the hawthorne studies: social and human concerns are keys to productivity, hawthorne effect people who are singled out for special attention perform as expected.