GMS 200 Chapter Notes - Chapter 1: Intellectual Capital
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GMS 200 Full Course Notes
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Intellectual capital: shared brainpower of a work force. Workforce diversity: composition of a workforce in the difference among members. Valuing diversity = everyone performs to full potential. Glass ceiling effect: invisible barrier limiting career advancements. Organization: people with common purposes (providing goods and services) Open systems: interact with their environment in continuation process of turning resource inputs into product outputs. Value chain: operations add value to original resource inputs then: business earns profit, organizations add wealth to society. Performance effectiveness: output measure of task or goal accomplishment. Performance efficiency: measure resource costs with goal accomplishment. Top managers: responsible for organization as a whole. Focus on external environment, threats and opportunities (future oriented)