GMS 200 Chapter Notes - Chapter 2: Homeostasis

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Chapter Two: Management Learning (Past to Present)
GMS Notes
CLASSICAL MANAGEMENT APPROACHES (assumption: people are rational)
1. Scientific Management (Frederick Taylor)
2. Administrative Principles (Henri Fayol)
3. Bureaucratic Organization (Max Weber)
Scientific Management emphasizes careful selection and training of workers and supervisory support.
Frederick Taylor’s goal was to improve the productivity of people at work. Four key principles of scientific
management include:
1. Develop rules of motion, standardized work implements and proper working conditions for each job
(motion study the science of reducing a task to its basic physical motions)
2. Carefully select workers with the right abilities for the job
3. Carefully train workers and provide proper incentives
4. Support workers by carefully planning their work and removing obstacles
Administrative Principles
Henri Fayol had five “rules” of management, which close resemble the four modern functions of
management (planning, organizing, leading, controlling). These five “rules” include:
1. Foresight to complete a plan of action for the future
2. Organization to provide resources to implement the plan
3. Command to lead, select and evaluate workers to get the best work toward the plan
4. Coordination to fit diverse efforts together and ensure information is shared and problems solved
5. Control to make sure things happen according to plan and to take necessary corrective action
Bureaucratic Organization is a rational and efficient form of organization founded on logic, order, and
legitimate authority.
Advantages of bureaucratic organization:
- clear division of labour (jobs are well defined)
- clear hierarchy of authority (each position has well defined responsibilities and authorities)
- formal rules and procedures (written guidelines direct behavior and decisions in jobs)
- impersonality (rules/procedures are impartially and uniformly applied, no one gets preferential treatment)
- careers based on merit (will have a job that best suits your abilities, competencies, etc.)
Possible disadvantages include:
- excess paperwork or “red tape”
- slowness in handling problems
- rigid in the face of shifting needs
- employee apathy (people feeling that they can’t change anything)
- resistance to change
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