GMS 200 Chapter Notes - Chapter 13: Management Information System, Customer Relationship Management, Business Intelligence

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

Technology competency- ability to understand new technologies. Information competency- ability to locate, gather, and display information. Analytical competency- ability to evaluate and analyze info to make decisions. What is useful information: data: raw facts and observation, information: data made useful for decision making, information drives management functions, characteristics of useful information: Information systems and business intelligence: information technology (it): helps us acquire, store, and process information, business intelligence: the process of tapping information systems to extract data that are most useful for decision-makers. Trend in business intelligence is the use of executive dashboards that visually display and update key performance metrics such as graphs and charts. Implications of it within organizations: facilitation of communication and information sharing, operating with fewer middle managers, flattening of organizational structures, faster decision making, increased coordination and control. Basic information system concepts: management information system (mis): uses it to collect, organize, and distribute data for use in decision-making; a subset of information system.