GMS 200 Chapter Notes - Chapter 2: Human Relations Movement, Hawthorne Effect, Theory X And Theory Y

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

Scientific management emphasizes careful selection and training of workers and supervisory support. Motion study the science of reducing a task to its basic physical motions. Equity managers should be kind and fair. Bureaucracy a rational and efficient form of organization founded on logic, order and legitimate authority. Hawthorne effect the tendency of persons singled out for special attention to perform as expected. Human relations movement managers using good human relations will achieve productivity. Organizational behavior the study of individuals and groups in organizations. Theory x assumes people dislike work, lack ambition, and prefer to be led. Theory y assumes people are willing to work, like responsibility, and are self-directed and creative. Self-fulfilling prophecy occurs when a person acts in ways that confirm another"s expectations. Some practices, especially those influenced by the classical management approaches, are inconsistent with the mature adult personality. Management science & operations research use quantitative analysis and applied mathematics to solve problems.