GMS 200 Chapter Notes - Chapter 7: Availability Heuristic, Ethical Decision, Learning Organization

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Jian Guan

Document Summary

Information and knowledge basic linkages: knowledge and knowledge workers provide a decisive competitive factor in today"s economy, knowledge worker. Someone whose value to the organization rests with intellect, not physical capabilities: electronic commerce, the process of buying and selling goods and services electronically through the use of the internet. Stages of development in e-commerce: secure an online identity, establish a web presence, enable e-commerce, provide e-commerce and customer relationship management, utilize a service application model. Implications of it within organizations: facilitation of communication and information sharing, operating with fewer middle managers, flattening of organizational structures, faster decision making, increased coordination and control. How it is changing the office: progressive organizations actively use it to help achieve high performance. Data made useful for decision making: information drives management functions, characteristics of useful information: Information needs of organizations: information exchanges with the external environment: Provide public information: information exchanges within the organization: Basic information system concepts: artificial intelligence (ai)