GMS 200 Chapter Notes - Chapter 13: Crisis Management, Business Intelligence, Representativeness Heuristic

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Career and personal success increasingly requires three must- have competencies : technological- the ability to understand new tech and use them to their best advantages. Information- ability to gather, organize and display information: analytical- ability to evaluate and analyze information to make decisions about real problems. 5 criteria for good information: timely, high quality, complete, relevant, understandable. Business intelligence- taps information system to extract and report data in organized ways that are helpful to decision makers. Planning- better and more timely access to useful info, involving more people in the planning process. Organizing- ongoing and informed communication among all parts, improving coordination and integration. Leading- better communication with staff and diverse stakeholders, keeps objectives clear. Controlling- more immediate measure of performance results allowing rea-time solutions to problems. Managers often differ in their openness to problem solving; that is in their basic willingness to accept the responsibility that it entails. There are the problem avoiders and the problem seekers.