GMS 401 Chapter Notes - Chapter 1: Elton Mayo, Western Electric, Interchangeable Parts

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

Om is the management of activities and resources that create goods and/or provide services. Companies use om to improve: efficiency (minimize cost and time) and, effectiveness (achieving intended goals: quality & timeliness) Management: a process by which objectives are achieved through the use of resources: management almost always involves dealing with: Operations: those activities within an organization that are directly related to providing goods or services to customers. Om is the management of processes or systems that create goods and/or provide services. Companies use om strategies, tactics and actions to improve their efficiency (cost) and effectiveness (quality) Creation of goods and services involves designing and operating the production process: designing decisions (capacity, location, equipment, operating decisions. System design is the most important because many of the parameters of the system operation are decided by design. A number of features differentiate operations systems: degree of product standardization (standardized vs. customized, type of process (quantity of output, production of goods vs. services.