GMS 401 Chapter Notes - Chapter 7: Pdca, Ishikawa Diagram, Kaizen

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Payman Ahi

Document Summary

Quality and strategy: ma(cid:374)agi(cid:374)g (cid:395)uality helps (cid:271)uild su(cid:272)(cid:272)essful st(cid:396)ategies of diffe(cid:396)e(cid:374)tiatio(cid:374) (cid:894)bose"s diffe(cid:396)e(cid:374)t (cid:395)uality expectations), low-(cid:272)ost (cid:894)effi(cid:272)ie(cid:374)t a(cid:374)d high (cid:395)uality(cid:895), a(cid:374)d (cid:396)espo(cid:374)se (cid:894)dell"s (cid:395)uality syste(cid:373)s help se(cid:374)d out orders fast). Improvements in quality help firms increase sales and reduce costs, both which can increase profitability. Defining quality: total quality management takes care of the customer. Internal costs costs that result from production of defective parts or services before delivery to customers (scrap, downtime): external costs costs that occur after delivery of defective parts or services (returned goods, liabilities). Iso 9000: a set of quality standards developed by the international organization for. Iso 14000 is a series of environmental management standards that contain five core elements: environmental management, auditing, performance evaluations, It gives good public image, reduce the need for many audits, etc. Iso 14001 environmental impacts of activities systematically. Iso 24700 (cid:271)usi(cid:374)ess (cid:449)o(cid:396)ld"s (cid:272)u(cid:396)(cid:396)e(cid:374)t app(cid:396)oa(cid:272)h to (cid:396)eusi(cid:374)g (cid:396)e(cid:272)o(cid:448)e(cid:396)ed (cid:272)o(cid:373)po(cid:374)e(cid:374)ts f(cid:396)o(cid:373) many products.