GMS 401 Chapter Notes - Chapter 1: Operations Management, Industrial Revolution, Microsoft Powerpoint

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

This chapter provides a definition of operations management. The role and importance of operations in an organization are described, along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed, including the impact of information systems. Finally, the interaction between operations and other business functions are described. Answers to discussion questions in textbook: define the term operations management. Operations management manages the resources needed to produce the company"s products and services. It involves managing people, machines and information: explain the decisions operations managers make and give three examples. This entails deciding how much to produce and in what order. This information would be used to make purchasing and staffing decisions. They must arrange the inventory in the warehouse. They also facilitate the movement of inventory from the warehouse to the retail facilities or the customer.