GMS 401 Chapter Notes - Chapter 2: Strategic Planning, Outsourcing, Total Factor Productivity

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

Chapter 02 competitiveness, strategy, and productivity: the variety of models and options available to customers is an example of a key purchase criteria that establishes the basis of competition. True false: a characteristic that was once an order winner may become an order qualifier, and vice versa. True false: order qualifiers are those characteristics of an organization"s goods or services that cause them to be perceived as better than the competition. True false: the purchase criteria of quality and timeliness of delivery are order winners for all companies. True false: a mission statement should provide a guide for the formulation of strategies for the organization. True false: strategic planning includes both determining long-term plans and implementing them through allocation of resources and action plans. True false: organizational strategy must be determined without regard to the realities of functional area strengths and weaknesses.